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Thread: Room booking problem?

  1. #1
    Join Date
    Jun 2002
    Location
    Alameda, California
    Posts
    641

    Default Room booking problem?

    Hi, Kendra -

    I just tried booking a room online at 9:00am Pacific, an hour after bookings opened, and the only options that come up are for Business class or Deluxe rooms with king beds.

    I really need double beds... could you check this out?

    thanks *sharon*


    updated to add: I tried it 3 more times, and it finally showed all the options. Got a room, yay!
    Last edited by SharonPeters; 03-25-2013 at 02:00 PM. Reason: update

  2. #2
    Join Date
    Oct 2005
    Posts
    334

    Default

    Thanks for letting us know Sharon. Glad to know you were able to get the type of room you want. Seems like everything should be working fine now.
    -Sarah

  3. #3
    Join Date
    Nov 2004
    Location
    Bellevue/Greater Seattle - Washington State/USA
    Posts
    4,404

    Default

    Sharon, I looked and it seems that your room was originally booked twice, not certain why. At one point early this morning, doubles were way down on the room list on the site, but they bumped it up so it is faster to see it now.

    You are confirmed with the one booking, everything is fine, and I am sorry for the extra trouble and work. We appreciate your patience!

    Let us know if we can help in any other way.

    Best,
    Kendra

  4. #4
    Join Date
    Oct 2003
    Location
    western MA
    Posts
    728

    Default

    The room booking was definitely an intermittent (ongoing, mostly) problem yesterday, but it seems to work now - I just made my reservation...

  5. #5
    Join Date
    Nov 2004
    Location
    Bellevue/Greater Seattle - Washington State/USA
    Posts
    4,404

    Default

    Sorry you had a concern, Wes. I wish we would have known so we could have helped you. We never like to hear that it was a challenge, but we are happy you have a confirmed room now. See you in July!

    -Kendra
    Last edited by Kendra Bruno; 03-26-2013 at 02:58 PM. Reason: Spelling & part of my post was missing. :-(

  6. #6
    Join Date
    Oct 2003
    Location
    western MA
    Posts
    728

    Default

    Kendra, I just waited. I figured it was the first day, things would work themselves out shortly - and they did

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